We check every order carefully before dispatch. If something is wrong with your print, we will make it right. Please read this policy to understand when a reprint or refund applies.
1. Custom Printed Products
All our products are printed to order with your own design, so they cannot be resold. For this reason, we do not accept returns or exchanges for a change of mind, wrong product selection or ordering the wrong quantity.
2. When We Reprint or Refund
We will reprint your order or give you a refund if:
The product has a printing defect caused by us, such as smudging, misalignment or wrong cutting
You received a different product, size, paper or finish from what you ordered
The quantity delivered is less than what you ordered
The order was damaged during delivery
3. What Is Not Covered
Spelling, grammar, phone number or other errors in artwork that you approved
Low-resolution or blurry images supplied by you
Minor colour differences between your screen and the printed product
Small variations in cutting or trimming within normal printing tolerance (about 1–2 mm)
A quantity variation of up to 5% on bulk orders, which is standard in the printing industry
Delays caused by the courier or events outside our control
4. How to Report a Problem
Please contact us within 48 hours of delivery with:
Your order number
Clear photos of the product and the problem
Photos of the outer packaging, if the parcel was damaged
5. Review & Resolution
We will review your request and reply within 2 working days. If the problem is confirmed, we will reprint the affected items at no extra cost or issue a full or partial refund. We may ask you to return the defective items before a reprint or refund is processed.
6. Order Cancellation
Before the design proof is approved: you can cancel for a full refund.
After approval, before printing starts: a cancellation fee may apply for design and file preparation.
After printing has started: the order cannot be cancelled or refunded.
7. Refund Process
Approved refunds are made to your original payment method within 5–7 working days. The time for the amount to appear in your account depends on your bank or payment provider. Shipping charges are not refundable unless the error was ours.
8. Contact Us
For any return, reprint or refund request, please contact us with your order number:
